A 404 page is a custom page designed to display when a visitor encounters a 404 error. 404 errors occur when a requested page cannot be found and are often the result of a page being removed from the site or a URL being entered incorrectly.
A USNH website is often the first impression people have of the university system, so all USNH sites should contain a well-branded custom 404 page that provides easy-to-use search functionality and site navigation to help direct visitors to the information they are seeking.
The ET&S Software Development team is responsible for managing 404 pages on Drupal sites set up by Software Development. All other site owners are responsible for managing their own 404 pages and may redirect to the standard college or university 404 page.
A custom 404 page should contain the following:
- Site masthead, logo and navigation
- A prominently displayed search bar and/or links to important pages
For support with implementing custom 404 pages or redirecting to standard college or university 404 pages please contact ET&S
If inappropriate or inaccurate 404 pages are discovered, ET&S will contact the account user to discuss the issue. If the account owner cannot be contacted or is no longer at USNH, that 404 page will be administered by ET&S and can be removed if deemed inaccurate or inappropriate. When usage is obviously unacceptable, ET&S will immediately remove the 404 page prior to contacting the account owner. Reports regarding inappropriate notification may be sent using the Web Development & Design request form.