Help Desk & Desktop Support

Help Desk & Desktop Support
Service desk staff member helping a customer on the phone

Enterprise Desktop Management & Business Application Support provides professional, courteous, and timely delivery of enterprise software and computer lifecycle management onsite and remotely. Our mission is to serve the students, academic faculty, staff, and the community with a secure, reliable, cost-effective computing environment. 

Services provided: 

Students working together on laptops in a computer lab

 Jermyn Ong
Director, Desktop Services

Desktop Management

Enterprise Technology Help Desk 

A single point for all USNH community members to report issues, make inquiries and request access to technology services.  By engaging with the Help Desk, customers may be assured that their needs are acknowledged, classified and documented for efficient follow-up and resolution. 

The ET&S Help Desk team operates 7-days a week, around the clock.  Support is provided via phone, online service requests, web-forms, and walk-in support on the three residential campuses (KSC, PSU & UNH).

Services provided: 

  • Tier 1 technology support and problem resolution 
  • Knowledge base “How-do” documentation creation and curation
  • Information gathering and triage 
  • Application testing and usability 
  • Incident Coordination and Problem Coordination 
Student getting IT support from the Service Desk walk-up

 JoAnn Guilmett
Director, Help Desk Services

Get IT Help