ET&S Strategic Communications

Happy New Year, and welcome back! This week’s Enterprise Technology & Services Tech Briefing contains new important information. 

Updated Sign-on for Canvas is Coming on January 9

To Know: On Monday, January 9, 2023, ET&S will add Canvas/myCourses to the suite of USNH applications for which Microsoft authentication is leveraged. This implementation is part of a larger effort to improve and modernize the current user single sign-on experience. Once this project is complete, students, faculty, and staff can log in once for all USNH applications. After the implementation, the Canvas/myCourses login page will look different. If you are already enrolled in Microsoft MFA, you may be prompted to authenticate.

To Do: Please confirm any Canvas bookmark you use points to If you experience issues with login, please clear your browser cache. Go to for instructions.

Changes to Kaltura Navigation in Canvas Starting January 12

To Know: Starting Thursday, January 12, My Media will only be available on the left side global navigation menu in Canvas and will no longer be accessible through the course navigation in Canvas. This does not impact Kaltura's availability in the Rich Content Editor (RCE) or the Media Gallery. 

To Do:

New Student Accommodation System Coming This Spring

To Know: On Wednesday, January 11, 2023, Student Accessibility Services (SAS) will introduce Accommodate, a new accommodation letter service that will replace Clockwork. Accommodate is a cloud-based software that eliminates manual and paper-based processes by streamlining student accommodation requests with an all-in-one system and embedded workflows. It also makes it easier for students to interact with SAS. Students can quickly request and modify the accommodations they need through an online request form, which gives staff more autonomy to tackle specific student requests and build trust with students. This new service is available for students to make requests and to faculty, who can view student requests.

To Do: Students approved for accommodations should send their letters using Accommodate. Instructors should sign in to Accommodate to access student letters. To access Accommodate after January 11, go to

New Unified Technology Help Desk Client Portal Puts Support for All USNH in One Place

To Know: Introducing the unified Technology Help Desk Client Portal, which empowers USNH students, faculty, and staff to search for solutions to common technical issues, request one-on-one assistance, connect with technical support staff, track tickets, and provide feedback to ET&S. This portal replaces the previous institution-specific portals, which will be retired and redirected to the new unified portal soon.

To Do: To view the new Help Desk Client Portal, go to 

Reminder: Cybersecurity: Online Data Security Training

To Know: Starting in 2023, the University System of New Hampshire will request that all employees complete an annual online training course on cybersecurity best practices. This program will be available through the Get Inclusive platform, and the goal of this online training is to increase USNH staff awareness of cyber threats and how best to protect data and information systems. Research has shown that many cyber-attacks result from unintentional user mistakes, and cybersecurity awareness training can significantly lower that risk.

To Do: Watch your inbox. You will soon receive an email from Get Inclusive with instructions to begin Data Security training. The training module is self-paced and will take around 20 minutes to complete. Thank you in advance for your cooperation and participation. By learning to protect ourselves, we protect each other. 

Training & Support Opportunities
ET&S Learning Design and Technology (LDT), along with our vendor partners, hosts training and office hours. Register for upcoming sessions through the links in this announcement. 

Microsoft: Cloud Storage
Mon., January 9, 3:00 p.m. - 4:00 p.m. | Register here
This session is geared towards staff who are new to OneDrive and SharePoint. Learn how to: 

  • Access & edit your files from any device 
  • Share files inside or outside USNH
  • Work together in real-time on Office documents 
  • Quickly find the files that matter to you 
  • Keep your files protected & backed up 

Microsoft: M365 Office Hours

Tues., January 10, 9:00 - 10:00 a.m. | Join the Session

This is an open, drop-in time to ask questions and receive expert consultation for those anywhere in their Box Migration or using any M365 tools to meet their storage, file sharing, course/teaching, and collaboration needs. Registration is not required.

Canvas (myCourses): Introduction

Weds., January 11, 9:00 - 10:00 a.m. | Join the Session

This is a live Zoom online introduction session that will give you a high-level overview of Canvas. You will learn basic Canvas navigation, adding course content, a syllabus, and assessments. Also, learn how the Calendar and Gradebook are populated.

LDT Virtual Office Hours

Weds., January 11, 2:00 – 3:00 p.m. | Join the Session

LDT virtual office hours allow attendees to drop in and ask questions to a member of the Learning Design and Technology team. These are open sessions and not specific subject training. Get answers to questions regarding applications such as Canvas, Kaltura, and Zoom. 

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