ET&S Strategic Communications

Happy New Year, and welcome back! This week’s Enterprise Technology & Services Tech Briefing contains new important information. 

Updated Sign-on for Canvas is Coming on January 9

To Know: On Monday, January 9, 2023, ET&S will add Canvas/myCourses to the suite of USNH applications for which Microsoft authentication is leveraged. This implementation is part of a larger effort to improve and modernize the current user single sign-on experience. Once this project is complete, students, faculty, and staff can log in once for all USNH applications. After the implementation, the Canvas/myCourses login page will look different. If you are already enrolled in Microsoft MFA, you may be prompted to authenticate.

To Do: Please confirm any Canvas bookmark you use points to If you experience issues with login, please clear your browser cache. Go to for instructions.

New Unified Technology Help Desk Client Portal Puts Support for All USNH in One Place

To Know: Introducing the unified Technology Help Desk Client Portal, which empowers USNH students, faculty, and staff to search for solutions to common technical issues, request one-on-one assistance, connect with technical support staff, track tickets, and provide feedback to ET&S. This portal replaces the previous institution-specific portals, which will be retired and redirected to the new unified portal soon.

To Do: To view the new Help Desk Client Portal, go to

New Student Accommodation System Coming This Spring

To Know: Starting on Wednesday, January 11, Campus Accessibility Services (CAS) is excited to introduce our new accommodations management system: Accommodate. The system assists students with sharing accommodations letters and interacting with CAS, assisting instructors with quickly accessing student accommodation letters. Instructors will start receiving emails from that include the students’ accommodation letters in the body of the email. This will be a change from letters being sent as attachments.  

To Do: For the spring 2023 semester, no action is required from faculty other than noting the change in letter delivery. This will change in the future.

Reminder: Cybersecurity: Online Data Security Training

To Know: Starting in 2023, the University System of New Hampshire will request that all employees complete an annual online training course on cybersecurity best practices. This program will be available through the Get Inclusive platform, and the goal of this online training is to increase USNH staff awareness of cyber threats and how best to protect data and information systems. Research has shown that many cyber-attacks result from unintentional user mistakes, and cybersecurity awareness training can significantly lower that risk.

To Do: Watch your inbox. You will soon receive an email from Get Inclusive with instructions to begin Data Security training. The training module is self-paced and will take around 20 minutes to complete. Thank you in advance for your

cooperation and participation. By learning to protect ourselves, we protect each other. 

Training & Support Opportunities
ET&S Learning Design and Technology (LDT), along with our vendor partners, hosts training and office hours. Register for upcoming sessions through the links in this announcement. 

Microsoft: Cloud Storage
Mon., January 9, 3:00 p.m. - 4:00 p.m. | Register here
This session is geared towards staff who are new to OneDrive and SharePoint. Learn how to: 
Access & edit your files from any device 

  • Share files inside or outside USNH
  • Work together in real-time on Office documents 
  • Quickly find the files that matter to you 
  • Keep your files protected & backed up 

Microsoft: M365 Office Hours

Tues., January 10, 9:00 - 10:00 a.m. | Join the Session

This is an open, drop-in time to ask questions and receive expert consultation for those anywhere in their Box Migration or using any M365 tools to meet their storage, file sharing, course/teaching, and collaboration needs. Registration is not required.

Canvas (myCourses): Introduction

Weds., January 11, 9:00 - 10:00 a.m. | Join the Session

This is a live Zoom online introduction session that will give you a high-level overview of Canvas. You will learn basic Canvas navigation, adding course content, a syllabus, and assessments. Also, learn how the Calendar and Gradebook are populated.

LDT Virtual Office Hours

Weds., January 11, 2:00 – 3:00 p.m. | Join the Session

LDT virtual office hours allow attendees to drop in and ask questions to a member of the Learning Design and Technology team. These are open sessions and not specific subject training. Get answers to questions regarding applications such as Canvas, Kaltura, and Zoom.