Create a map depicting how the process will work after improvements to the process are implemented, which focuses on:
Phase 5 is where you define what you would like to improve and a plan to achieve it. After creating the current state map and evaluating the data sheets, the design of the future state process is achieved by creating a future state map.
A future state map represents the ultimate goal of the improvement process and provides an objective to work towards.
It is a shared vision of what the team is hoping to achieve. The goal of phase 5 is to design a process that better serves customers, motivates employees, and reduces 'non-value-add' tasks.
Study your current state map to identify areas of concern that need to be improved; ask these questions:
- Can tasks be eliminated?
- Can tasks be combined with others?
- Can tasks be performed in parallel with other tasks?
- Do tasks take too long? If so, why?
- Is a task subject to periodic 'loops' or rework cycles?
- Should tasks be performed by someone else? Would there be better value added?
- Validate that bookends (Start/Stop boundaries) remain as previously defined
- Determine improvement opportunities based on analysis/data
- Identify obstacles or challenges in the transition from the current state to the future state
- Eliminate or reduce weaknesses in the process (i.e. handoffs, redundancies, non-value-add steps)
- Consider what would this process look like in a world-class university (i.e. benchmarking competitors, best practices in the industry)
- How would the process look in a world with no constraints?
- Think 'outside' your own experiences and expertise
- Consider customers perspective
With a clean slate begin the build your recommended future state process map