Annual Report 2021

Annual Report 2021
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Enterprise Technology & Services FY21 Annual Report

Since the IT transformation was formalized in August 2020, ET&S consolidated the USNH IT workforce, established defined technology and cybersecurity services, and began the standardization of service delivery across the university system. These efforts enabled each institution to leverage the depth of IT expertise; increase access to curated data; improve the collective cybersecurity posture of our academic, business, and research operations; improve the spin-up time of new capabilities for emerging needs; and reduce the overall costs to support enterprise services. The ET&S FY21 report reflects this team's achievements over the last year. 


Total number of IT support requests


Amount of expected savings in FY22 as a result of consolidated IT contracts


Number of USNH wireless devices connected to eduroam


Overall Customer Satisfaction Rating (scale of 1-5)

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Enterprise Transformation

ET&S integrated software, services and processes across USNH to provide the USNH with greater efficiency, better 24/7 customer support, and promote collaboration and communication across all institutions.

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COVID Response & Support

ET&S helped USNH with its testing programs, data integration, hybrid classroom and work support, and much more.

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Improved Cybersecurity

Keeping our environment safe and secure is the job of all USNH faculty, staff, and students. ET&S enabled this through integrated cybersecurity policies, training opportunities, strong configuration management and constant maintenance of the environment to counter emerging threats against our data and systems.

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Diversity, Equity & Inclusion

USNH is committed to prioritizing diversity, equity and inclusion by providing inclusive access for all its community members. ET&S contributed to this priority by helping the system with its preferred name project.

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Supporting USNH Financial Well-Being

Financial strength is the cornerstone for USNH’s sustained growth and success. In FY21, ET&S played an integral part in helping the system gain efficiencies.

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Supporting New Hampshire

USNH is dedicated to the conscientious service to the citizens, communities, and state of New Hampshire. ET&S contributes to this value by leveraging the technology necessary to support the Granite State and its values.

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