Annual Report 2021

Annual Report 2021
USNH logo for decoration only
Aerial photograph of a lake and mountains in the distance

Enterprise Technology & Services FY21 Annual Report

Since the IT transformation was formalized in August 2020, ET&S consolidated the USNH IT workforce, established defined technology and cybersecurity services, and began the standardization of service delivery across the university system. These efforts enabled each institution to leverage the depth of IT expertise; increase access to curated data; improve the collective cybersecurity posture of our academic, business, and research operations; improve the spin-up time of new capabilities for emerging needs; and reduce the overall costs to support enterprise services. The ET&S FY21 report reflects this team's achievements over the last year. 


65,325

Total number of IT support requests


$800k

Amount of expected savings in FY22 as a result of consolidated IT contracts


46,238

Number of USNH wireless devices connected to eduroam


4.73

Overall Customer Satisfaction Rating (scale of 1-5)


Students at Plymouth State University Livestreaming a Theatrical Production

Enterprise Transformation


ET&S integrated software, services and processes across USNH to provide the USNH with greater efficiency, better 24/7 customer support, and promote collaboration and communication across all institutions.

Read More

COVID Response & Support


ET&S helped USNH with its testing programs, data integration, hybrid classroom and work support, and much more.

Read More

 

 

 

 

Improved Cybersecurity


Keeping our environment safe and secure is the job of all USNH faculty, staff, and students. ET&S enabled this through integrated cybersecurity policies, training opportunities, strong configuration management and constant maintenance of the environment to counter emerging threats against our data and systems.

Read More

Photo of three college students sitting outside at a cafe
Photo of four hands grabbing opposite wrists

Diversity, Equity & Inclusion


USNH is committed to prioritizing diversity, equity and inclusion by providing inclusive access for all its community members. ET&S contributed to this priority by helping the system with its preferred name project.

Read More

students on campus

Supporting USNH Financial Well-Being


Financial strength is the cornerstone for USNH’s sustained growth and success. In FY21, ET&S played an integral part in helping the system gain efficiencies.

Read More

NH House of Representatives at the Whittemore Center

Supporting New Hampshire


USNH is dedicated to the conscientious service to the citizens, communities, and state of New Hampshire. ET&S contributes to this value by leveraging the technology necessary to support the Granite State and its values.

Read More