Employee Assistance Program (EAP)

1-800-424-1749
Toll-Free, 24 Hours a Day

PLEASE NOTE: This information is intended for use by USNH employees. If you are NOT an employee of the University System of New Hampshire, please contact the Human Resources Office at your place of employment for assistance in these areas. Thank you!

WHAT IS THE EAP?

The Employee Assistance Program (EAP) is a confidential counseling and referral service that can help you and your family (spouse and dependents) successfully deal with life's challenges.

The EAP provides:

  • Face-to-face evaluations at an office convenient to your home or where you work. All calls and counseling sessions are confidential, except as specified by law (e.g., when a person's emotional condition is a threat to himself/herself or others, or there is current, active abuse of a minor child, and, in some states, spousal or elder abuse).
  • Easy access to services and crisis counseling 24 hours a day, seven days a week via the toll-free telephone number at the top of this Web page.
  • Employee assistance professionals will listen to your concerns with an open mind and help you identify the cause of your problem. They will then work with you and our network of specialized providers to develop a practical solution as quickly as possible.

Easy Access to Services

Getting help is easy, convenient, and confidential. Just call the toll-free number provided by the service provider. Trained customer service representatives and professional counselors are available 24 hours a day, seven days a week via a toll-free telephone number to confidentially discuss concerns. Crisis counseling is always available to assure you get the assistance you need when you need it.

Confidentiality

Call your EAP for confidential help with life's challenges and life's opportunities.

All calls and counseling sessions are confidential, except as required by law (e.g., when a person's emotional condition is a threat to him or herself or others, or there is suspected abuse of a minor child, and in some states, spousal or elder abuse.

The EAP can help you resolve your personal concerns, so you can be your best at work and at home. Among other things, the EAP can help you with:

  • Work Stress
  • Family/parenting issues
  • Coping with change
  • Anxiety or depression
  • Anger Management
  • Alcohol or drug dependencies
  • Marital or relationship problems
  • Grief or bereavement

Face-to-Face Evaluations

The EAP has developed a comprehensive, nationwide network of licensed and experienced counselors, including psychologists, clinical social workers, certified alcohol and drug counselors, and marriage, family, and child counselors. These counselors are located at offices convenient to your home or work so you can easily get the help you need.

Personalized Care

The EAP counselor you speak with will help you:

  • Clarify the Problem. The EAP will help you identify and understand the issue or issues you're dealing with. This ensures that the total concern is being addressed.
  • Identify Options. Together, you and the counselor will explore alternatives for addressing the concern. EAP counselors provide an objective point of view and can offer suggestions that you may not have considered.
  • Develop a Plan. An individualized plan is then developed. The plan may involve short-term counseling through the EAP or a referral to an appropriate resource in the community. Family members may also be included in counseling as part of the action plan for problem resolution. In all cases, the decision of how to handle your concern and manage your life is up to you.

Cost

The EAP is a prepaid service offered by your employer to you, your spouse, and depending on your program, others in your household as covered by your benefits plan. If you are referred to additional resources for help and you elect to use those resources, the resulting co-payments and fees, if any, would be your responsibility. You will want to check your company benefits plan for coverage of those services.

Frequently Asked Questions

Q. If I've used the EAP before, can I use it again?
A. While the EAP is not intended to provide ongoing treatment, it is designed to help you through a variety of issues and situations, so you may call each time you have another problem.
Q. Is EAP just for workplace problems?
A. No. You can use the EAP to help you deal with any number of concerns, big or small, such as parenting issues, marital or relationship problems, substance abuse, or even self-improvement -- whether or not they have a direct impact on your work environment