Harvard Pligrim Health Questionnaire

2013 Benefits Information and Links

Campus Benefit Administrators

UNH Human Resources - Susan Nolan at 603-862-0504 or Sonia Gaines at 603-862-0509

UNH-Manchester Human Resources - Stacey Silva at 603-641-4166

PSU Human Resources - Sherry Osgood at 603-535-3188 or Renee Hirshenhofer at 603-535-2981

KSC Human Resources - Karyn Kaminski at 603-358-2486

GSC Human Resources - Anne DuBois at 603-513-1371

System Office Human Resources - Maggie Hyndman at 603-513-1319

Vendor Contacts

Harvard Pilgrim Health Care

1-888-333-4742

http://www.harvardpilgrim.org/usnh

CVS Caremark

1-866-768-4252

http://www.caremark.com

Northeast Delta Dental

1-800-537-1715

http://www.deltadental.com

Wageworks

1-877-924-3967

http://www.wageworks.com

Employee Benefit Plan Administration

1-800-578-3272

http://ebpanh.com/

  1. Where can I find my Personal Enrollment Form?
  2. What is my USNH Identification Number?
  3. The MyUSNHBenefits.net log-in site does not recognize my USNH ID number?
  4. Why is a Personal Identification Number (PIN) required?
  5. I haven’t previously logged into www.MyUSNHBenefits.net – what is my PIN?
  6. How do I update my Personal Identification Number (PIN)?
  7. How do I change my home address?
  8. Do I need to participate in Open Enrollment if I do not want to make any changes to my benefit elections?
  9. My benefits become effective in November; do I have to enroll in Benefits during Open Enrollment?
  10. My spouse and I are both employed by USNH in benefits eligible positions.  How will our benefits work related to covering dependents?
  11. My spouse and/or dependents are employed by USNH in benefit eligible positions. How will the Medical and/or Dental Waive option work in 2013?
  12. Others in my department have different medical rates than me.  Why?
  13. My medical choices for enrollment are limited to the EBPA Plan, Preferred Provider Organization (PPO) and a Waive option.  Why?
  14. Which Medical and/or Dental plan is better?
  15. Where can I find more information on the Medical and Dental plans USNH offers?
  16. Can you explain the deductible for the AAUP and USNH Faculty and Staff Harvard Pilgrim HMO and POS plan?
  17. Can you explain the out-of-pocket maximum for the AAUP and USNH Faculty and Staff Harvard Pilgrim HMO and POS plan?
  18. Do I have to elect a Primary Care Physician (PCP), if I am enrolling in a Harvard Pilgrim Plan?
  19. Can you explain the Harvard Pilgrim’s Preferred Provider Organization (PPO) plan that’s displayed on my worksheet?
  20. Will I receive a new Medical ID card?
  21. I need to provide Medical insurance for my dependents, but they reside out of state.  What do I do?
  22. Is there a residence requirement under the Harvard Pilgrim Healthcare HMO plan for my dependent?
  23. Who is eligible for coverage under my Harvard Pilgrim Medical Plan?
  24. Who is eligible for coverage under my EBPA medical plan?
  25. Who is eligible for coverage under my Dental Plan?
  26. Can I add or remove dependent(s) from coverage?  Can I add or drop coverage?
  27. I am newly adding dependent(s) to my Medical and/or Dental plan during Open Enrollment and I am required to provide dependent eligibility verification documentation for each dependent.  What is the required documentation to verify my dependent’s eligibility?
  28. When enrolling new dependent(s) to my Medical and/or Dental plans via MyUSNHBenefits.net, each dependent is in a “pending” status.  When will they be added to my plans?
  29. Why do I need to provide my dependent(s) Social Security Number(s) if I am enrolling or enrolled in the health plan?
  30. I was making my 2013 elections and adding dependents under the “Dependent Section” and I don’t see a stepchild designation.  What should I select?
  31. Can you provide me with information regarding dependent coverage to age 26?
  32. What are the premium and tax implications of adding an adult child to my Medical and/or Dental plans?
  33. Can you provide me with information on continuing Medical and/or Dental coverage for my Ex-Spouse and their dependent(s)?
  34. Can you provide me with information regarding same-sex marriage in New Hampshire?
  35. What are the premium and tax implications to add a same-sex spouse and their dependent(s) to the Medical and/or Dental plan?
  36. What is imputed income?
  37. How does the Health Reimbursement Account (HRA) work in 2013?
  38. I have HRA funds available and I am enrolled in the Health Care Flexible Spending Account for 2013, how do they work together?
  39. How does the Health Care Flexible Spending Account (FSA) work?
  40. Are there any changes to the Health Care Flexible Spending Account (FSA) and/or Health Reimbursement Account (HRA) due to Health Care Reform?
  41. I am unable to enter an amount for my FSA in MyUSNHBenefits.net − why?
  42. How long can I use my debit card for my 2012 Flexible Spending Account (FSA) election?
  43. Will I receive a new Health Care Flexible Spending Account (FSA) debit card for 2013?
  44. How does the Dependent Care Flexible Spending Account work?
  45. Can you explain the Dental plan carryover benefit?
  46. What changes during Open Enrollment can I make to my Life Insurance coverage?
  47. What changes during Open Enrollment can I make to my Long-Term Disability Insurance?
  48. How do I modify a Life/Long Term Disability insurance beneficiary's record?
  49. Can I enroll or change my Voluntary Benefits during Open Enrollment?
  50. How/when can I enroll and/or make changes to my Retirement Benefits elections?
  51. If I don’t finish completing my enrollment online, what happens to my elections?
  52. I want to confirm my web elections. Can I have a confirmation emailed to me?
  53. Why can’t I print my confirmation statement?

 

Questions and Answers

  1. Where can I find my Personal Enrollment Form?
  2. You may access Open Enrollment information, including your personal enrollment form, when you log into USNH’s online enrollment website (www.MyUSNHBenefits.net) or contact your Campus Human Resources Office for assistance.

  3. What is my USNH Identification Number?
  4. Your USNH Identification Number (USNH ID) is a unique 9-digit number assigned to you by the University System, which is the identifier used by MyUSNHBenefits.net.  If you do not know your USNH ID, you can find it in WISE on the Personal Information page.

  5. The MyUSNHbenefits.net log-in site does not recognize my USNH ID number?
  6. You must enter only the 9 digits into the box (do not use any hyphens within the numbers).  If you forgot your USNH ID number, you can find it in WISE on the Personal Information page.

  7. Why is a Personal Identification Number (PIN) required?
  8. In order to protect your security a PIN is required for access to the www.MyUSNHBenefits.net  enrollment website. 

  9. I haven’t previously logged into www.MyUSNHBenefits.net − what is my PIN?
  10. When you initially login you will use your birth month and date ~ mmdd.  You will be required to change your PIN the first time you log into www.MyUSNHBenefits.net.

  11. How do I update my Personal Identification Number (PIN)?
  12. You can update your PIN by accessing the www.MyUSNHBenefits.net website.  Login, and click on the option “Change Your PIN” at the top of the home page.

  13. How do I change my address?
  14. You have the option of updating specific address types in WISE or by completing the Change of Address Form available at www.MyUSNHBenefits.net under “USNH/Vendor Benefit Information & Forms”.   Completed forms should be returned to your Campus Human Resources Office.  A change of zip code in your postal mailing address could affect your insurance coverage if the zip code is outside of MA, ME, NH or VT. You will need to contact the appropriate retirement vendor, either Fidelity or TIAA-CREF directly to update your address.

  15. Do I need to participate in Open Enrollment if I do not want to make any changes to my benefit elections?
  16. USNH provides you direct access to your benefit information and we need your assistance to confirm that the information is correct for you, your spouse and/or dependents.  You also need to go online to re-enroll each year that you wish to participate in a Flexible Spending Account (FSA), and to update or designate a beneficiary for your life/long-term disability insurance.

  17. My benefits become effective in November; do I have to enroll in benefits during Open Enrollment?
  18. No, if your benefits become effective in November or December your elections, with the exception of Flexible Spending Accounts, will automatically carry forward into 2013.  A 2013 Flexible Spending Account election will need to be manually processed; contact your Campus Human Resources Office for assistance.

  19. My spouse and I are both employed by USNH in benefits eligible positions.  How will our benefits work related to covering dependents?
  20. If you and your spouse are both eligible for coverage, only one of you will be able to enroll eligible dependents.  An employee cannot be covered as an employee and a dependent.

  21. My spouse and/or dependents are employed by USNH in benefit eligible positions. How will the Medical and/or Dental Waive option work in 2013?
  22. If you and your spouse and/or dependent are eligible for coverage the Medical and/or Dental cash back is no longer be available if covered by another USNH employee Medical and/or Dental plan.

  23. Others in my department have different medical rates than me.  Why?
  24. Rates are based upon eligibility and appointment status. Please log into www.MyUSNHBenefits.net to review your personalized Enrollment Worksheet for information on plan options and rates available to you.

  25. My medical choices for enrollment are limited to the EBPA Plan, Preferred Provider Organization (PPO) and a Waive option.  Why?
  26. These are the medical plan choices that are available to you based upon your current postal (permanent) mailing address.

  27. Which medical and/or dental plan is better?
  28. Medical and dental plan selection is a personal choice.  Information regarding the various plans/options can be accessed at www.MyUSNHBenefits.net  under “USNH/Vendor Benefit Information & Forms”.

  29. Where can I find more information on the Medical and Dental plans USNH offers?
  30. Information regarding the various plans/options can be accessed at  www.MyUSNHBenefits.net under “USNH/Vendor Benefit Information & Forms”.  Each Harvard Pilgrim plan can be accessed directly on Harvard Pilgrim’s USNH-specific web site http://www.HarvardPilgrim.org/usnh.  You can also call the dental and each medical vendor’s customer service department directly:  

    • Delta Dental  1-800-537-1715
    • Harvard Pilgrim Health Care  1-888-333-4742
    • CVS Caremark  1-866-768-4252
    • EBPA  1-800-258-7298
  31. Can you explain the deductible for the AAUP Faculty and the USNH Faculty and Staff Harvard Pilgrim HMO and POS plans?
  32. A deductible of $200 individual and $400 two person/family is being added to the AAUP Faculty plan this year.  The deductible was implemented in 2012 for USNH Faculty and Staff plans.  A deductible is the amount paid each calendar year before the plan pays for services.  The deductible will apply to hospital inpatient services, outpatient services, diagnostic imaging, x-rays, and laboratory services. Once the deductible is met applicable copayments for services apply.  Selected preventive services covered under Federal Healthcare Reform are excluded from the deductible.

  33. Can you explain the out-of-pocket maximum for the AAUP Faculty and the USNH Faculty and Staff Harvard Pilgrim HMO and POS plan?
  34. The calendar year out-of-pocket maximum is $1,500 individual and $3,000 two-person/family.  It is the maximum amount you would pay for healthcare expenses under the plan and includes the deductible and all non-pharmacy copayments.  Once this amount has been met, the plan would begin to pay for the services, excluding pharmacy copayments.

  35. Do I have to elect a Primary Care Physician (PCP) if I am enrolling in a Harvard Pilgrim Plan?
  36. If you enroll in the HMO or the POS plan, you need to have a PCP.  If your current PCP is participating with the Harvard Pilgrim Health Plan, your enrollment page will reflect as “‘On File”.  If you are enrolling for the first time, click on the link to Harvard Pilgrim (http://www.HarvardPilgrim.org/usnh) which directs you to the provider page which allows you to select a provider.  You will need to know the Harvard Pilgrim provider number to complete your online enrollment.  If you do not elect a PCP, Harvard Pilgrim will assign you to a PCP.  You can change your PCP at any time by contacting Harvard Pilgrim’s Customer Service at 1-888-333-4742.

  37. Can you explain the Harvard Pilgrim’s Preferred Provider Organization (PPO) plan that’s displayed on my worksheet?
  38. The PPO plan is available to those employees whose postal mailing address is outside of the Harvard Pilgrim network.  A schedule of benefits is located on the Harvard Pilgrim/USNH website at http://www.HarvardPilgrim.org/usnh.

  39. Will I receive a new Medical ID card?
  40. AAUP Faculty members enrolled in a medical plan will receive new medical member identification cards (Harvard Pilgrim or EBPA).  AAUP faculty members will only receive a new prescription drug identification cards from CVS/Caremark if newly enrolled.

    Only newly enrolled faculty and staff will receive medical identification cards and prescription drug identification card from CVS/Caremark.

  41. I need to provide Medical Insurance for my dependents, but they reside out-of-state.  What do I do?
  42. Plan eligibility is based on the employee postal (permanent) mailing address with USNH.  Options available to you will be displayed on www.MyUSNHBenefits.net

  43. Is there a residence requirement for coverage of my dependent under the Harvard Pilgrim Healthcare HMO plan?
  44. Yes, there is a residence requirement for coverage under the Harvard Pilgrim Healthcare HMO plan.  To be eligible for coverage under the Harvard Pilgrim Healthcare HMO plan, the member must live and maintain a permanent residence, within the enrollment area at least six months of a year. This requirement does not apply to a dependent child who is enrolled as a full time student or enrolled as a dependent child under a Qualified Medical Child Support Order.

    For the dependent to have out-of-network coverage the subscriber would need to be enrolled in the Harvard Pilgrim Healthcare Point of Service (POS) plan, which does not have a residence requirement.

  45. Who is eligible for coverage under my Harvard Pilgrim Medical Plan?
  46. The following dependents can be covered under your Harvard Pilgrim Medical plan:

    • Your spouse of a legal marriage, including a spouse of a civil union recognized by the State of New Hampshire.
    • Your children or children of spouse (as defined above) up to age 26; or
    • Your children or children of spouse (as defined above) who are physically or mentally disabled, if they were covered as your dependent before their 26th birthday. Eligibility is subject to approval by Harvard Pilgrim.
    • Your domestic partner and their eligible children with an approved USNH Hardship Exception for health coverage.
  47. Who is eligible for coverage under my EBPA Medical plan?
  48.          The following dependents are eligible for coverage under your EBPA Medical plan:

    • Your spouse of a legal marriage including a spouse of a civil union recognized by the State of New Hampshire.
    • Your children or children of spouse (as defined above) up to age 26; or
    • Your children or children of spouse (as defined above) who are physically or mentally disabled, if they were covered as your dependent before their 26th birthday.  Eligibility is subject to approval by EBPA.
    • Your domestic partner and their eligible children with an approved USNH Hardship Exception for health coverage.
  49. Who is eligible for coverage under my Dental Plan?
  50. The following dependents are eligible under your Dental Plan:

    • Your spouse of a legal marriage including a spouse of a civil union recognized by the State of New Hampshire.
    • Your children or children of spouse (as defined above) up to age 26; or
    • Your children or children of spouse (as defined above) who are physically or mentally disabled, if they were covered as your dependent before their 26th birthday.  Eligibility is subject to approval by Delta Dental.
    • Your domestic partner and their eligible children with an approved USNH Hardship Exception for health coverage.
  51. Can I add or remove dependent(s) from my coverage?  Can I add or drop dependent coverage?
  52. You may add/remove eligible dependents and enroll or waive coverage during the annual Open Enrollment period or within thirty days of experiencing a qualified change of status as described in USNH policy available at http://www.usnh.edu/olpm/USY/V.Pers/A.htm#4.3.6.  Examples of a qualified change of status are marriage, divorce, birth or adoption of a child. 

  53. I am newly adding dependent(s) to my Medical and/or Dental plans during Open Enrollment and I am required to provide eligibility verification documentation for each dependent.  What is the required documentation to verify my dependent’s eligibility?
  54. The documentation that is required to verify dependent(s) eligibility includes Birth or Marriage Certificates and/or other documents that establish dependent eligibility.  Information on eligible dependents and required documentation is available on the USNH Human Resources website at http://www.usnh.edu/hr/open-enrollment_2013.html.

  55. When enrolling new dependent(s) to my Medical and/or Dental plan via MyUSNHBenefits.net, each dependent is in a “pending” status.  When will they be added to my plans?
  56. Newly enrolled dependent(s) will be added to the Medical and Dental plans once required eligibility verification documents are provided to and approved by your Campus Benefits Administrator.  For Open Enrollment, once approved, dependents will be added to the Medical and Dental plans effective January 1, 2013.  You have until November 16, 2012 to provide the required documentation.  If documentation is not provided, the dependent(s) will not be enrolled in the plans and you will have to wait for another qualifying event as defined by the Internal Revenue Services or the next annual Open Enrollment.

  57. Why do I need to provide my dependents’ Social Security Numbers if I am enrolling or enrolled in the health plan?
  58. The Medicare Secondary Payer Mandatory Reporting Provisions in Section 111 of the Medicare, Medicaid and State Child Health Insurance Program (SCHIP) Extension Act requires that you provide a Social Security Number for your covered dependent(s) to your group health plan.  Due to this regulation, you will be required to provide your dependents’ Social Security numbers to complete the enrollment in the group health plans.  This federal law requires group health plan insurers to report information to the Centers of Medicare Services (CMS) for the purpose of coordinating benefits with Medicare. The law helps CMS accurately coordinate benefits for individuals who are covered by both Medicare and a group health plan.

  59. I was making my 2013 elections and adding dependents under the “Dependent Section” and I don’t see a stepchild designation.  What should I select?
  60. A stepchild is designated as a “child”. 

  61. Can you provide me with information regarding dependent coverage up to age 26?
  62. You may cover adult children up to age 26 on USNH Medical and Dental plans due to Federal Health Care Reform and State of New Hampshire legislation.

    • Children do not have to live with their parent, be financially dependent upon their parent, or be students to be covered up to age 26.
    • Married children (but not their spouse or their own children) are eligible up to age 26.
    • Children who are eligible for or have their own employer provided health insurance are eligible for coverage up to age 26.

    An adult child who meets the eligibility criteria for coverage may be added to your insurance coverage during Open Enrollment. 

  63. What are the premium and tax implications of adding an adult child to my Medical and/or Dental plans?
  64. The premium implications of adding an adult child to your Medical and/or Dental plans are the same as adding any other child to your plans. Premiums would be based on your coverage level. There are no additional tax implications for adding your adult child to your plans.

  65. Can you provide me with information on continuing Medical and/or Dental coverage for my Ex-Spouse and their dependent(s)?
  66. All Medical and Dental plans offered by USNH are self-insured plans and the option for continued coverage for an Ex-Spouse and their eligible dependent(s) would be available only under the Consolidated Omnibus Budget Reconciliation Act (COBRA).  At the time of the final divorce decree, you must provide notification to USNH within thirty (30) days; your Ex-Spouse and their dependent(s) (if applicable) will be offered continued coverage under COBRA and they can elect to continue coverage for up to 36 months.

  67. Can you provide me with information regarding same-sex marriage in New Hampshire?
  68. The State of New Hampshire Legislation legalized same-sex marriage in New Hampshire.  The law provides same-sex couples the right to enter marriage and have the same rights, responsibilities and obligations as married couples. Any benefit that is provided by state law, policy, or collective bargaining agreement is covered by the law.  Employees will be allowed to cover their same-sex spouse and eligible dependent children.  An employee who enters into a same-sex marriage will be accorded thirty (30) days to enroll in Medical and/or Dental coverage for his/her spouse and eligible dependent children.  Parties who entered into civil unions in other states will be considered married in New Hampshire.

  69. What are the premium and tax implications to add a same-sex spouse and/or their dependent(s) to the Medical and/or Dental plan?
  70. Each employee’s situation is different, based on the plan you are enrolled in and who you are covering on your insurance. Under federal law, health benefits provided to a same-sex spouse and their dependent(s) are taxed if they do not qualify as a dependent under Internal Revenue Code Section 152(d).  Contact your Campus Human Resources Office to review your specific information.

  71. What is imputed income?
  72. Imputed income is the fair market value of the Medical and/or Dental insurance coverage for a non-tax dependent and is treated as taxable income to the employee.  Each employee’s situation is different, based on the plan you are enrolled in and who you are covering on your insurance.  Contact your Campus Human Resources Office to review your specific information.

  73. How does the Health Reimbursement Account (HRA) work in 2013?
  74. The HRA is an employer-funded account that reimburses employees for qualified healthcare expenses.  The employer contribution to the HRA has been discontinued.  Any balance remaining in your HRA account from previous years will automatically be available in 2013.  The HRA can be used to pay for eligible Healthcare expenses not covered by the health plan.  You will have until December 31, 2013 to incur any eligible expenses in an HRA.

  75. I have HRA funds available and I am enrolled in the Health Care Flexible Spending Account for 2013; how do they work together?
  76. The HRA works in conjunction with the Health Care Flexible Spending Account, although you cannot be reimbursed twice for the same expense.  If enrolled in the Health Care FSA and you have an HRA balance, both accounts will be available on the on same card.  The FSA funds are used/depleted first, then the HRA funds are utilized.

  77. How does the Health Care Flexible Spending Account work?
  78. A Health Care Flexible Spending Account allows you to put money into an account on a pre-tax basis for eligible expenses.  Visit the website http://www.wageworks.com/.  This link brings you to the Wageworks main page which gives you information about Health Care Flexible Spending Accounts.

  79. What were the changes to the Health Care Flexible Spending Account (FSA) and/or Health Reimbursement Account (HRA) due to Health Care Reform?
  80. Health Care Reform requires a doctor’s prescription for the reimbursement of over-the-counter (OTC) drugs and medicines from a Health Care FSA and/or HRA. 

    In 2013, the maximum contribution to the Health Care FSA will be $2,500 due to the Health Care Reform law. The limit is per employee, so if you have a spouse with a Health Care FSA he or she can contribute up to $2,500 in their account as well, even if you both work for USNH.

  81. I am unable to enter an amount for my Flexible Spending Account (FSA) in MyUSNHBenefits.net − why?
  82. When entering the amount for your Flexible Spending Account you should not include a dollar sign in the amount entered.  FSA elections must be whole dollar increments.  If pennies are entered, the amount will be rounded down to the nearest whole dollar amount.

  83. How long can I use my debit card for my 2012 Health Care Flexible Spending Account (FSA) election?
  84. You can incur eligible Health Care expenses until March 15, 2013.  If you re-enroll in a FSA for the 2013 plan year, you will be able to use your Health Care Flexible Spending Account (FSA) debit card after December 31, 2012 through March 15, 2013 to exhaust your 2012 plan year balance.

  85. Will I receive a new Health Care Flexible Spending Account (FSA) debit card for 2013?
  86. Keep your Health Care FSA debit card that was assigned in 2012.  You will be able to use it for 2013 expenses beginning January 1st.  Also, if eligible for the HRA, you will use the FSA debit card that was assigned in 2012. If your card expires in December 2012, you will receive a new card at the end of December.

  87. How does the Dependent Care Flexible Spending Account work?
  88. A Dependent Care Flexible Spending Account allows you to put money into an account on a pre-tax basis for dependent care expenses.  Visit the website http://www.wageworks.com/.  This link brings you to the Wageworks main page which gives you information about FSA’s.

  89. Can you explain the Dental plan carryover feature?
  90. The Dental plan carryover maximum feature allows enrollees to accumulate additional benefit amounts to be used toward future dental expenses.  The enrollee must have used their dental coverage during the current year but not exceeding $499.  With this feature, enrollees may accumulate $250 in additional annual benefits for use in future coverage periods.  When a dental procedure is needed that costs more than the annual maximum allows, accrued carryover benefit dollars can help make up the difference.  You can contact Northeast Delta Dental’s customer service department at 1-800-537-1715 for information on any carryover balance available to you and/or your covered dependents.

  91. What changes during Open Enrollment can I make to my Life Insurance coverage?
  92. USNH provides four levels of group life insurance through ING Employee Benefits.  During Open Enrollment you are able to increase coverage one level or decrease coverage to any level. You must be actively at work on January 1, 2013 for the increase in coverage to take effect.  

  93. What changes during Open Enrollment can I make to my Long Term Disability Insurance coverage?
  94. USNH’s Long Term Disability insurance provides an income benefit to you should you become totally disabled as approved by the insurance carrier.  During Open Enrollment you are able to increase coverage one level or decrease coverage to any level.  You must be actively at work on January 1, 2013 for the increase in coverage to take effect.

  95. How do I modify a Life/Long Term Disability insurance beneficiary's record?
  96. Beneficiary information can be changed or modified at any time by logging into www.MyUSNHBenefits.net.

  97. Can I enroll or change my Voluntary benefits during Open Enrollment?
  98. USNH’s annual Open Enrollment is for making changes to or electing core benefits for the upcoming year.  Core benefits include Medical, Dental, Life and AD&D Insurance, Long Term Disability Insurance and Flexible Spending Accounts (Health Care and/or Child/Elder Care).  Contact your Campus Human Resources Office to make changes to your Voluntary benefits.

  99. How/when can I enroll and/or make changes to my Retirement Benefits elections?
  100. You can enroll and/or make changes to your Retirement Elections at any time, but not more than once a month.  Log into MyUSNHBenefits.net and select the option “Enroll in or Change Retirement Benefits”.

  101. If I don’t finish completing my enrollment online, what happens to my elections?
  102. If you exit out of the enrollment event, your changes will NOT be saved.  You will need to log back in during the Open Enrollment period, October 22 through November 2.  Elections are not saved until your elections are confirmed.  If you do not confirm your elections, they will default back to what you elected in the previous plan year.

  103. I want to confirm my web elections.  Can I have a confirmation emailed to me?
  104. Yes, at the end of the enrollment process you will have 3 options to select from to generate a confirmation statement: (1) Print the Statement from your browser, (2) Email the Statement to yourself or (3) Request that a copy of the Confirmation Statement be mailed to your postal (permanent) mailing address.

  105. Why can’t I print my confirmation statement?
  106. Your Pop-up blocker is most often the problem.  To change the Pop-up Blocker settings:

    • Open Internet Explorer
    • On the Tools menu
    • Point to Pop-up Blocker
    • Click Pop-up Blocker Settings
    • On some computers, there will be an icon near the top of the screen that you can click on to turn off pop-up blocker settings.